n999a is clear about what data we collect from your account, how we use it, and the choices you have over it. This policy applies to every session you open with us — whether you log in via mobile browser, complete a bKash deposit, or contact support — and your continued use means you have had a chance to read it.
Account data handled directly by n999a
bKash, Nagad and Rocket transaction records
Mobile session and device continuity
Access subject to local law and eligible regions
POLICY SCOPE DETAIL
How n999a Handles Your Personal Information
We collect the details you provide when you register an account: your name, contact information, and the payment method you link — whether that is bKash, Nagad, or Rocket. We also collect session data automatically, such as your device type, browser, IP address and the pages you visit within the platform. This technical data helps us keep your account accessible across sessions and detect any unusual activity on your wallet. When you make a deposit or withdrawal through a local payment rail, the transaction reference and amount are stored in your account record so you can review them at any time from your transaction history page. We do not sell your personal data to third parties for their own marketing purposes. Where we share data — for example with payment processors handling your bKash or Nagad transfer — it is only to the extent needed to complete that transaction or meet a legal obligation. Retention periods vary depending on the type of data and any applicable legal requirement in your jurisdiction. Access to this platform and the handling of your data is subject to your local law and the eligible regions we serve.
bKash
Nagad
Rocket
Account wallet records
Device session logs
WHAT THIS COVERS
Where This Privacy Policy Applies
This policy covers data we process directly through the n999a platform. It does not extend to third-party websites linked from our pages, and it does not govern how payment processors handle your bKash or Nagad details beyond the point of handoff. Understanding the boundary helps you know who to contact when a question arises.
Account Access
Any data you enter during login, registration or account recovery — including your contact details and password — falls within this policy. We handle those fields directly and they are stored only in your n999a account record.
Transactions
Deposit and withdrawal records processed through bKash, Nagad or Rocket are covered here to the extent we hold them. Once a transaction passes to the payment processor, their own privacy terms apply to that leg of the transfer.
Site Content and Behaviour
Pages you browse, games you open and session duration are logged to your account profile. This data shapes how the lobby loads for you on mobile and helps us identify any access issues with your device or browser.
Third-Party Services
Game studios whose titles appear in our lobby — such as Microgaming, Habanero or Spadegaming — operate their own software environments. Data processed solely within a third-party game engine is not governed by this policy.
YOUR ACCOUNT RIGHTS
Actions You Can Take Over Your Own Data
You have practical options when it comes to the data we hold on your account. If you want to see what information is stored, you can raise a data access request through our support channel and we will confirm what records exist for your account. If any detail is incorrect — a contact number, an email address, or a linked payment method — you can update most fields directly from the account settings page; for changes that require identity verification, our support team walks you through the steps shown there. Where you believe data has been handled in a way that does not match this policy, you can raise a formal question in writing and we will respond through the same channel. Requests related to deletion are assessed against any legal retention obligations that may apply in your jurisdiction. We do not make these processes difficult — the account page and our published support route are the two places where every data-related action starts.
Review Your Records
Submit a data access request via our support channel. We confirm what account data we hold and provide a summary through the same route you used to contact us.
Correct Account Details
Update contact fields in your account settings. Changes that affect wallet verification — such as a linked bKash or Nagad number — may need identity confirmation before they take effect.
Raise a Data Question
Send a written question to our support address if you believe your data has not been handled as described here. We treat these as formal queries and respond in writing.
Request Data Deletion
Deletion requests are reviewed against applicable legal retention periods. Where a legal hold exists, we explain which data must be kept and for how long before removal is possible.
CONTACT OUR TEAM
How to Reach Us About This Policy
If you have a question about how your data is handled, or you want to exercise one of the rights described in this policy, these are the routes we publish. Use the channel that matches your question — account-specific queries are handled faster when you include your registered contact detail so our team can locate your record without delay.
Live Chat
Open the live chat widget from any page on the site. This is the fastest route for account-specific privacy questions, including wallet record queries related to bKash or Nagad transactions.
Email Support
Send written requests — including formal data access or correction requests — to the email address published on our contact page. Written requests create a clear record for both sides.
Account Support Page
Your account settings page links to the support centre where policy-related help articles are listed. This is the starting point for self-service updates to contact details and linked payment methods.
HOW WE PROTECT IT
Data Handling, Cookies and Account Security
We keep data protection practical rather than abstract. Your account is secured through login authentication, and any changes to linked payment methods — bKash, Nagad or Rocket — require verification steps visible in the account settings screen. Cookies are used to keep your session active across mobile browser restarts so you do not need to log in again every time you return; you can review cookie settings through your browser controls. Data is retained only for as long as needed to operate your account or meet a legal obligation, and we do not hold payment details beyond what the transaction record requires.
Data Retention
We hold account and transaction records only as long as needed for account operation or legal compliance. Retention periods depend on the type of data and applicable requirements in your jurisdiction.
Cookie Use
Session cookies keep your mobile login active between page loads. You can adjust or clear cookies through your browser settings at any time without affecting your account balance or transaction history.
Account Security
Changes to your registered contact details or linked wallet — including bKash and Nagad numbers — go through a verification step shown on the account settings page. We do not process those changes without it.
Policy Updates
When this policy changes in a material way, we post a notice on the platform. Continued use of your account after the notice period means you have had the opportunity to review the updated terms.
COMMON POLICY QUESTIONS
Frequently Asked Questions About Privacy at n999a
These are the questions we hear most often about how your data is collected, stored and managed. If your question is not covered here, the support routes listed earlier in this page are the right next step.
What personal data does n999a collect when I register?
We collect the information you enter during registration — your name, contact details and the payment method you add, such as bKash or Nagad. We also record session data like device type and IP address automatically when you log in.
Can I see the data n999a holds on my account?
Yes. Submit a data access request through our live chat or email support channel. We will confirm what records are held against your account and provide a summary through the same route. Include your registered contact detail to speed up the process.
How does n999a handle my bKash or Nagad transaction details?
Transaction references and amounts are stored in your account's transaction history so you can review them. When a deposit or withdrawal passes to the payment processor, their own terms apply to that part of the transfer — we only hold the record on our side.
Does n999a share my data with third parties?
We share data only where needed to process a transaction or meet a legal obligation — for example, passing a reference to the bKash or Nagad processor to complete a transfer. We do not sell your data to third parties for their own marketing.
How do I update my contact details or linked payment method?
Most contact fields can be edited directly from your account settings page. Changes to linked wallet numbers — such as a Nagad or Rocket number — require a verification step shown on that page before the update takes effect.
Does this privacy policy apply to game studios like Microgaming or Habanero?
No. Game studios whose titles appear in our lobby operate their own software. Data processed solely within a third-party game environment falls under that provider's own policy, not this one. Our policy covers data we collect and store directly.
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